Customer care is the supply of customers with the service before and after the purchase of the product. The issue of customer care is closely connected with customer satisfaction and customer’s loyalty. Customers always pay attention to the quality of the service and its price. If they pay for the product they expect to receive the top quality good and service which would serve for them for the longest period of time. Customer care is the policy of the company aimed at the constant provision of the service to the clients. The policy is supposed to attract clients, keep clients and make them interested in the production of the company. It is not easy to make customers interested in the production of the company, because they should be attracted by something. Most often clients receive the opportunity to repair or renovate goods (especially the expensive ones) as long as possible and very often for free.
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The policy of customer care helps the company to inform the returning clients about the new production, new lines of goods with the help of the Internet (email), telephone (SMS).
The most obvious methods of customer care are the absolutely high quality of the service, friendliness of the salesmen and quality attention to the needs of clients. As a result clients become satisfied, they decide to purchase goods only of the chosen company, they provide the company with the positive feedback, they help to attract the new clients advertising the production to their families and friends. The firm which devotes a great role to the strategy of customer care always wins the competition on the market.
Customer care is the important and useful practice which helps the company to attract new clients and keep the returning ones. The student who has decided to research the problem about customer care in detail is able to prepare a research proposal which would explain the issue from all sides.
The student is expected to dwell on the purpose of the research, the major issues which require investigation, the methodology and the sources used for the analysis of the problem. It is a plus to demonstrate the predicted results of the research of the problem on customer care and evaluate the problem professionally.
In order to prepare a successful research proposal on customer care, the student should use the pluses of the Internet and read a free example research proposal on customer care analyzed and composed by the writer who is the real certified exert in this field. A free sample research proposal on customer care is the additional piece of help for everyone who requires advice and instructions on writing.
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